Terms of Service

Terms of Service for Frost Buddy

Introduction

Welcome to Frost Buddy. These Terms of Service ("Terms") define your use of our website and govern all transactions carried out here. By interacting with this platform, you agree to comply fully with these Terms.

Permitted Use and Prohibited Activities

You must use the Frost Buddy website lawfully and in accordance with applicable regulations. The following actions are strictly prohibited:

Accessing any restricted areas or system directories without proper authorization.
Disrupting, overloading, or compromising the security or operation of our website.
Uploading or distributing viruses, ransomware, or any malicious software.
Copying, reproducing, reselling, or exploiting any proprietary content from Frost Buddy without prior written approval.
Engaging in fraudulent, deceptive, or unauthorized activities related to your use of the website or orders.

Product Information and Order Acceptance

Frost Buddy strives to ensure accuracy in product descriptions, prices, availability, and images. However, we cannot guarantee complete accuracy at all times. All orders you place are treated as offers to purchase and are subject to our acceptance. Acceptance depends on stock availability and confirmation of pricing.

Order Processing and Shipping

Order processing generally takes 1-3 business days to complete.
Once processed, delivery typically occurs within 7-12 business days.
Shipping fees will be clearly displayed and determined during checkout.
We reserve the right to refuse, limit, or cancel any orders due to pricing errors, stock shortages, payment problems, or fraud concerns.

Returns and Refund Policy

You have 14 calendar days after delivery to request a return.
Items eligible for return must be unused, unmodified, and in their original packaging.
Return shipping costs are your responsibility unless the product is damaged, defective, or incorrect upon receipt.
To start a return, please email our support team at lagif04@gmail.com for authorization.
After we receive and inspect the returned item, refunds will be processed within 5-10 business days.
Refunds will be credited exclusively to the original method of payment.

Order Cancellations

Order cancellation requests must arrive within 24 hours of placing your order. After this window, your order may have already entered processing, making cancellation impossible.

Intellectual Property

All content on the Frost Buddy site—including text, images, trademarks, code, and overall site design—is owned by Frost Buddy or its licensors. These materials are protected by intellectual property laws and may not be copied or used without explicit permission.

Disclaimer

Except where legally required, Frost Buddy provides this platform on an "as is" and "as available" basis, without guarantees of uninterrupted service or warranties, either express or implied. To the fullest extent allowed by law, all statutory warranties are disclaimed.