Shipping Policy
At Frost Buddy, we prioritize fast and dependable processing, dispatch, and delivery of your orders within the United States.
Order Processing
After payment verification, we process all orders within 1-3 business days. Please note that processing may take longer during public holidays or peak promotional periods.
Shipping Duration and Costs
Once your order is dispatched, transit typically takes 7-12 business days to reach you. Shipping fees depend on the contents of your order and are calculated and presented at checkout.
Shipment Tracking
When your order ships, Frost Buddy provides tracking details promptly. Allow some time for tracking updates to appear in the carrier's system.
Order Cancellation
If you need to cancel your order, please contact us within 12 hours of purchase by emailing lagif04@gmail.com. Cancellation requests outside this window cannot be honored.
Returns and Refunds
- Return Authorization: You may request a return within 14 days of receiving your order.
- Return Shipping: Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.
- Refund Timeline: Upon receiving and inspecting the returned item, refunds are processed within 5-10 business days.
Additional Information
- Delivery timeframes are estimates and may vary based on destination, customs processing, and the local postal carrier.
- Unexpected delays can occur due to factors outside our control, such as severe weather, postal disruptions, or national holidays.
- If you have any questions about your shipment or this policy, please reach out via email at lagif04@gmail.com.